The terms and conditions below are for this website www.washandrinse.co.uk .By using this website; you are agreeing to be bound by these terms and conditions regardless of whether or not you choose to order from us. If you do not wish to accept these terms and conditions then please do not use this website.


  1. Introduction
  2. Ordering
  3. Pricing
  4. Cancellation & returns policy
  5. Service access
  6. Links to and from other websites
  7. Disclaimer
  8. Liability
  9. Governing law & jurisdiction
  10. Miscellaneous


1.1 These terms and conditions may be changed at any time. You should ensure that you review the current terms and conditions from time to time. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions you should not continue to use this Website.


2.1 When placing an order with us via our online checkout process you will be given the opportunity to check your order and to correct any errors before you order is placed. Once your order has been placed you will be sent an order confirmation via email, this will summarise your order and the delivery address entered.
2.2 Once you order has been dispatched you will receive an email confirmation.
2.3 We may refuse to accept an order: (a) where goods are not available; (b) where we cannot obtain authorisation for your payment; (c) if there has been a pricing or product description error; or (d) if you do not meet any eligibility criteria set out in our terms and conditions.
2.4 We will not be held responsible for any loss caused by you entering your address incorrectly into the website or not collecting a parcel within the courier’s timeframe. If a parcel is returned to us by the courier for an uncollected item, we reserve the right to charge your card for the cost charged to us.
2.5 If an item is not delivered by the courier we will issue you with a full refund once we have evidence from the courier that the item has not been delivered.
2.6 If you are not available when your parcel has been delivered then the parcel will be taken to the depot. As a customer it is your responsibility to collect the parcel from the depot within the timescale given by the courier. Failure to collect the items within the given timescale will result in the courier returning the item to us and recharging us for this, in this circumstance we will pass this cost onto you.,
2.7 Delivery timescales can be found here. Please be aware that delivery timescales are estimated and should only be used as guidance. The majority of our order will arrive within these timescales however if there is a delay you will be notified by email.
2.8 If your order should fail to arrive then you must inform us within 14 days of the last estimated delivery date. If you fail to report missing items within 14 days this may result in us being unable to investigate missing order with our courier. If you item arrives damaged, you must inform us within 7 days of receiving your order.


3.1 Our prices include VAT at the current rate
3.2 Charges for delivery can be found here.
3.3 Our prices will be reviewed periodically

Cancellation and returns policy

4.1 If you wish to cancel your order you must email us at contact@washandrinse.co.uk within 24 hours.
4.2 You can return goods you have ordered from us for any reason at any time within 30 days of receipt for a full refund or exchange. Please note that returns/exchanges will only be accepted for unused and unopened products unless faulty. The costs and responsibility of returning goods will be your responsibility. We recommend you obtain proof of posting. If you require an exchange, the cost of postage will be required before the order is processed. You can find further information on our returns policy here.
4.3 Once returned goods are received by us we will refund you the amount paid minus the postage costs incurred or arrange for an exchange where required.
4.4 Goods returned to us that have been used and are not in a resalable condition will not be refunded or exchanged.
4.5 For details on our return address please email contact@washandrinse.co.uk

Service access

5.1 We aim to ensure that this website if available 24 hours a day, however in the event that the website is unavailable for any period then we will not be held liable for this.
5.2 This website may be suspended temporarily and without notice in the case of maintenance, repair or any other reasons out of our control.

Links to and from other websites

6.1 Any links to third party websites shown on this website are provided only for your convenience. By using these links you are leaving this website, we do not control and are not responsible for these websites, their content or availability. By choosing to access the third party websites linked to this website you are doing so at your own risk.
6.2 Should you wish to link to this website, you must request permission from us via contact@washandrinse.co.uk
6.3 If you fail to request permission to link to this website you will be responsible to reimburse us for any loss or damage our company may suffer or incur as a result of breach of clause 8.2


7.1 We do our best to ensure that the information on this website is correct, we will not be held responsible for any incorrect information published. We are permitted to make changes to this website, products or prices within it at any time without notice.


8.1 We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.
8.2 Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.
8.3 If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
8.4 You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.

Governing law and jurisdiction

9.1 These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.
9.2 We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.


10.1 This website is operating as an independent retailer of all products listed and is not affiliated with any brand listed. We can be contacted at contact@washandrinse.co.uk we endeavour to reply to emails within 48 hours.