UK standard 3-5 days : £2.99 (Free on orders over £30)
UK 1st Class Signed For : £4.50
Your order will be dispatched via Royal Mail. If your order is being dispatched via Royal Mail using standard delivery then a signature is not usually required however if the parcel is too large to fit through your letterbox someone will need to be present to take your order. If you are not available, Royal Mail will put a card through your door advising that your parcel is ready to be collected from your local depot.
If your order is being dispatched using the Signed For service then you will need to available to sign for the parcel .If you are not available when delivery takes place then Royal Mail will put a card through your door advising that your parcel is ready to be collected from your local depot.
You will receive an email to confirm when your order has been despatched, please note that orders are shipped on business days only; these are Monday-Friday, excluding bank holidays. We will obtain proof of postage on all orders. If an order is confirmed as lost by the Royal Mail then we will contact you to arrange for a replacement order to be sent or we will issue a full refund.
We will want you to be happy with your purchase and therefore have a returns period of 14 days from receipt of order. Returns will only be accepted for unused and unwanted products, the returned items must be unopened and in a re-sellable condition for us to issue a full refund.
Return postage will not be covered by WASH & RINSE unless the item is faulty. We also recommend that you obtain proof of postage when returning your item. We will refund your purchase within 1-3 working days on receipt of the goods providing we are satisfied they are unused and in a re-sellable condition.
To arrange a return or contact us regarding your order please email Customer Services at firstname.lastname@example.org and we will get back to you within 24 hours.